Questions...
1. Why printers?
2. Do you only service printers?
3. Why should we use you and not somebody else to repair our printers?
4. How is it possible that your service is cheaper than other printer repair companies?
5. What’s the most unusual job you’ve done?
6. Who is your longest serving printer engineer?
7. Where are you based?
8. What is R2?
9. What are the oldest printers that you service?
10. Can I speak to one of your customers to get impartial recommendations?
1. Why printers?
We would be the first to admit that we operate in a specialised niche. However, it also means that wherever you find printers you’ll find our engineers. Our customers consist of firms in diverse industries such as food retailing, high street fashion and multi-national consulting firms. We also work for government departments and local authorities.
Back to top
2. Do you only service printers?
About 90% of our business comes from servicing and maintaining printers although we do get involved in a range of other activities including conducting wireless surveys. This specialised service tests the strength and effectiveness of your wireless network and makes recommendations and suggestions about how to improve it. We also provide customised service solutions for specialised pieces of electro-mechanical hardware.
Another product that we are involved with is the Riso HC5500. It is without doubt the greenest of high speed, low cost printers. It runs at 120 pages per minute and allows you to print in full colour from as little as 2 pence per page. More information about the Riso HC5500 can be found by clicking here.
Back to top
3. Why should we use you and not somebody else to repair our printers?
Simple, it is about getting you up and running quickly! PPL understands how frustrating it is for you not to have access to a printer when you need it. We have designed all our processes upon the principle of fixing your printer on the first visit. This means that before an engineer visits you our problem determination team has spent a lot of time diagnosing the fault to ensure the correct parts are sent.
Furthermore, repairing a printer is a very complicated process. Each printer uses one type of five different printing technologies which are laser, matrix, barcode, inkjet or solid ink. To be an effective printer engineer you not only have to have a thorough understanding of each one but also be skilled in electronics, mechanics and IT.
Engineers from other companies are primarily computer server engineers who are only asked to repair printers from time to time. Whilst they may be good on the IT side they often have no understanding of how the technology works. It means that they are often stumped when the fault is an electro-mechanical one, which it often is.
Not only do our engineers spend all their time repairing printers but their skills are constantly refreshed to ensure that they can fix the new printer models that come onto the market.
There is also a cost saving if you decide to use us.
Back to top
4. How is it possible that your service is cheaper than other printer repair companies?
The reason is that we are able to buy our spares directly from the manufacturers whereas other companies have to buy through standard distribution channels. This gets expensive when they start to add on their margin.
This is exacerbated if your local printer engineer is unable to repair your printer quickly, meaning you can’t get your invoices out or meet your next shipment.
Back to top
5. What’s the most unusual job you’ve done?
Over the years our engineers have found themselves working in strange places. Examples include underground nuclear bunkers, surgical rooms in hospitals and probably the most favourite one of all… working inside the Royal Mint.
Back to top
6. Who is your longest serving printer engineer?
Rob Port who is based in Edinburgh and joined PPL in 1988. In fact the average length of time that our engineers have been with us is 12 years.
Back to top
7. Where are you based?
Our engineers are situated throughout the UK and Ireland meaning we can service your printer at your premises no matter where you are located. The sales and accounts office is based in Yattendon, a small village situated outside Newbury. Our warehouse, call centre and logistics facility is based in Swansea.
Back to top
8. What is R2?
R2 is a service management / integrated accounts system which has been designed by Hawfield. Our Operations Director, Hans Guelbert worked very closely the developer Ian Nixon, when he first started building R2. The software has been designed around the requirements of a printer service company and their customers.
Back to top
9. What are the oldest printers that you service?
We have been servicing printers for over 25 years and have seen the ‘Good, the Bad and the Ugly’. We endeavour to repair any printer that we are asked to. If the manufacturer doesn’t exist, or no longer supports the printer, we will try and fix it on a best endeavours basis. Often we can find the parts from our non-conforming stores.
Back to top
Among the less common models that we are happy to look at include D.G, Dataproducts (now Hitachi), AMT, Apollo, Axis, Brady, CAB, Mai, MDL, Meto, NCR, PSI and the older variants of newer printers such as the Tektronix 850/860 and the Printronix P series.
10. Can I speak to one of your customers to get impartial recommendations?
Many of our customers are happy to speak to you about their positive experiences of using PPL. Please contact us and we will be happy to give you a reference to talk to.
Back to top |
|
|
|
Customer Login
